FAQs

What currency are the prices on the site?
All prices are in USD.

I just placed an order. When will it ship?
We try our best to ship items as quickly as possible. Please allow 4-7 days for production before your order is shipped. The average shipping time is 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't receive a tracking number after 7 business days, please email us at jimburns1966@gmail.com.

I am not in love with my order. Can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. You must ship it back at your own expense, and once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number with the returned parcel.
Please note: If your package is still on its way, you must wait for it to arrive before returning it for a refund.

Can I cancel my order?
You can cancel your order with no penalty as long as it hasn't shipped yet. If the item has already been sent, please use our easy return system to get a full refund.

I have entered an incorrect address. What should I do now?
If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm the correct address. If you realize the address is wrong, kindly notify us via email at jimburns1966@gmail.com within 24 hours so we can update it. No refund will be given after 24 hours for incorrect submissions.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 7 to 10 business days.

I have a question that wasn't answered. Can you please help?
Absolutely! We are here to help. Please send us an email at jimburns1966@gmail.com, and we will be happy to assist you in any way we can.
We do receive a large number of emails, so if you wish to get a prompt response, please attach your order number and clearly address the issue. Thanks!